Business insights and decision making | Talent Insight Group
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How insight helps drive our clients' decision making

“There are ‘known knowns’. These are things we know that we know. There are ‘known unknowns’. That is to say, there are things that we know we don’t know. But there are also ‘unknown unknowns’. There are things we don’t know we don’t know…”

So said Donald Rumsfeld. An oft-mocked quote.

But here at Talent Insight Group, we like to think that Donald had a point. There are things that you know, things that you know you don’t know and things that you don’t know you don’t know.

If knowledge is power, then how do you get to know what you don’t know or even become of aware of the things you don’t know you don’t know?

A common challenge for businesses 

This is the conundrum that a number of organisations regularly face when they come to us for a conversation around our talent intelligence service. We enable our clients to make better informed decisions based on data, knowledge of the external market and insights drawn from real-time research.

In the last 4-5 months alone, we have assisted:

  • a global brand to restructure/remodel their Talent Acquisition function from a global, regional and local market point of view
  • a financial services business to benchmark a new role against the external market before a major product launch and hiring campaign
  • a FTSE 100 corporate to compare their own onboarding process against a number of competitors
  • a retailer to understand how a number of other businesses have developed a ‘best in class’ employee engagement process
  • a consumer business to understand how a number of businesses from other sectors have evolved their global graduate schemes in recent years
  • a manufacturer in understanding how a number of key roles are rewarded in competitor businesses for a major salary review
  • a transport business to get a handle on a local labour market activity/demographics after a major contract win and before a volume hiring exercise.


All of these clients were able to make an informed decision on some form of activity based on our findings.

Is now the right time for you?

If there are things you know you don’t know – or if you’re wondering if there things you don’t know you don’t know – then get in touch. We know that we can help.

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